Operational information
Shipment arrangements
The confirmed quotation and agreed booking documents define your shipment’s service scope.
Enquiries and quotations
An enquiry or WhatsApp handoff is not a booking or price commitment. Prices, validity, payment terms, inclusions and exclusions are confirmed in the quotation. DDP and door-to-door services are available only where explicitly agreed.
Cargo acceptance and measurements
Customers must provide accurate cargo descriptions and supporting documentation. Batteries, dangerous goods, restricted goods and branded products require acceptance review. Customer estimates may differ from approved warehouse measurements; applicable billing rules are agreed per service or quotation.
Schedules and tracking
Dates and transit information are estimates unless expressly agreed otherwise. Tracking is staff-maintained milestone information, not a live carrier feed. Transport schedules, inspections and customs procedures may affect progress.
Payments and delivery
The agreed payment and release conditions apply to the shipment. A payment screenshot or promise is not confirmation that funds have been received. Credit or release exceptions require explicit authorization.